23 PHDream Privacy Policy – How We Protect Your Data

When you register an account with 23 phdream, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number. We also collect a copy of a valid government-issued identification document as part of our Know Your Customer (KYC) process, which is required under applicable regulations. When you make deposits or withdrawals, we collect payment-related information such as your preferred payment method, transaction reference numbers, and account details associated with your chosen local payment channel. We may also collect technical data automatically when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players across the Philippines. All information collected is limited to what is genuinely necessary for the purposes described in this Privacy Policy.

The personal information collected by 23 phdream is used primarily to create and manage your account, process deposits and withdrawals in Philippine Pesos (PHP ₱), and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional as they are necessary for the safe operation of your account. Your transaction history and gameplay data are used internally to monitor for fraud, money laundering, and other prohibited activities, and may be reviewed by our compliance team as part of routine checks. We may use aggregated, anonymised data about platform usage to improve our services, optimise the mobile experience, and develop new features for players in the Philippines. If you have opted in to receive promotional communications, we may use your email address or mobile number to send you information about bonuses, new games, and special offers available on the platform. You can withdraw your consent to marketing communications at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

23 phdream does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with carefully selected third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners. All such third parties are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of 23 phdream or its members. In the event that 23 phdream undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer where required by applicable law. We do not transfer your personal data outside of jurisdictions that provide an adequate level of data protection without appropriate safeguards in place.

All personal data collected by 23 phdream is stored on secure servers using industry-standard encryption and access control measures. We use SSL (Secure Socket Layer) technology to protect data transmitted between your device and our platform, ensuring that your login credentials, payment details, and personal information are encrypted in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to personal data are subject to confidentiality obligations. We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable regulations in the Philippines, including anti-money laundering record-keeping requirements. When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention policy. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately through the details available on the FAQ page.

As a registered member of 23 phdream based in the Philippines, you have the right to request access to the personal data we hold about you at any time. You may also request that we correct any inaccurate or incomplete information in your account records, and we will action such requests promptly upon verification of your identity. If you wish to request the deletion of your personal data, you may do so by contacting our support team; please note that we may be required to retain certain records for regulatory compliance purposes even after an account is closed. You have the right to object to the processing of your personal data for direct marketing purposes, and you may withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe that your data has been processed in a manner that is inconsistent with this Privacy Policy or applicable law, you have the right to raise a complaint with the relevant data protection authority in the Philippines. All data rights requests should be submitted through the contact details provided on the FAQ page, and we will respond within a reasonable timeframe. We are committed to handling all such requests transparently and in good faith.

23 phdream uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session when you are logged in, and remember your preferences between visits. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and accessing your account. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring, so that we can continuously improve the service. These analytical cookies collect data in an aggregated and anonymised form and do not identify you personally. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the 23 phdream platform. For more information about the specific cookies we use and how to manage them, please refer to the FAQ page.

23 phdream reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer to players in the Philippines. When we make material changes to this policy, we will notify registered members by posting a notice on the platform or by sending a communication to the email address associated with your account. The updated policy will take effect from the date it is published on this page, and your continued use of the platform after that date constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. If you have any questions or concerns about this policy or about how your data is handled, please visit the FAQ page or review our Terms and Conditions for related information. Your trust is important to us, and we are committed to maintaining the highest standards of data privacy for all members. This policy was last reviewed in 2025 and applies to all players registered on the 23 phdream platform.